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Epygi



Epygi Automatic Call Distribution

Summary

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management. Adding this feature to a QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi, QuadroM32x and QX1000 will allow these systems to be used as an IP call center. Calls can now be distributed a number of different ways as described below:

Features

  • All Agent Ringing- All of the Agents’ phones ring simultaneously.
  • Round Robin- Each of the Agents’ phones are sequentially tried.
  • Longest Idle- Call is sent to the Agent who has been idle the longest since their last call.
  • Less Busy During Last Half Hour- Averaged over the last 30 minutes, the Agent that has been less busy will receive the call.
  • Random Hunting- The Agents are selected at random.
  • Skills- The Agent who has the highest composite skill grade will receive the call.

 

Other Epygi Products

Epygi Quadro 2x
  • Analog phones: 2
      IP phones: 8
      Additional IP phones with keys up to 16
      Total extensions: 18
      Concurrent Calls: 12
  • FXO ports: 1
      Ethernet LAN ports: 1
      Ethernet WAN ports: 1
  • Call blocking, Forwarding, Holding, Transferring
  • Call relay, Call waiting, Caller ID Detection
  • Voice mail

Epygi Quadro 6 FXO Gateway
  • 6 FXO port analogue gateway
  • LAN and WAN Ethernet ports
  • for use with award-winning Eypgi IP PBX solution
  • easy to configure
  • flexible, secure, inexpensive

Epygi Call Recording

The Call Recording is a purchasable feature for the following IP PBX products:

 
  • Quadro 4xi
  • Quadro 16xi
  • Quadro M8L
  • Quadro M12Li
  • Quadro M26x


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